Archive for the ‘Helpdesk News’ Category

Expect Change

Tuesday, December 13th, 2011

Not only have we completed many projects this past semester, but we also have many more changes to come within this fiscal year. The Help Desk will be upgrading the hardware available to students in the computer labs located in Science 115, Math 104, and Fine Arts 206. These labs will have all new hardware and the operating system will be updated to Windows 7 Professional with the Microsoft Office 2010 application suite. The labs aren’t the only things that will be changing.The Help Desk will also be replacing approximately 250 computers on campus this fiscal year. Administrative Computing will be changing the way student billing statements are viewed. The new format will be much easier to read in that it is not sorted based on when a transaction took place, but rather what category it falls under. This category view will be a lot simpler and easier to read. Administrative Computing has also made a “Net Price Calculator” available to students. This is a tool that allows students to calculate the estimated cost for their semester and also shows them what financial aid they might qualify for.

 

Maintenance Fridays

Monday, December 12th, 2011

Beginning in January, the regularly scheduled server maintenance period will be moved to the Friday following the second Tuesday of each month.  Microsoft issues their critical updates on the second Tuesday of each month known as ‘Patch Tuesday’.  Therefore, moving the regularly scheduled maintenance period to the Friday following the second Tuesday of each month will ensure that we are able to quickly apply the ‘Patch Tuesday’ updates.  Please make note of this change for all future regularly schedule maintenance periods.  For your convenience, a list of dates for the 2012-2013 regularly scheduled maintenance has been included below.  In addition to the date change, the time at which the maintenance period begins will be pushed back to 5:00 PM in an effort to minimize impact on campus computer users.  Thank you.

 

December 14, 2012

January 11, 2013

February 15, 2013

March 15, 2013

April 12, 2013

May 17, 2013

June 14, 2013

July 12, 2013

August 16, 2013

September 13, 2013

October 11, 2013

November 15, 2013

December 13, 2013