Blackboard

System Requirements

It is the student’s responsibility to have access to a computer with a reliable Internet connection and a computer that is compliant with recommended browsers and settings in order to effectively utilize Blackboard.  Blackboard Support does not provide technical support for making sure a student’s computer settings are compliant with the recommended configuration settings.  If a student’s computer does not work properly, it is the student’s responsibility to either acquire or locate a computer to use that meets the recommended configuration settings.  In order for Blackboard to function properly, your computer must meet the following requirements.

  • Make sure your computer has the latest updates installed.  
  • Browsers – Click here to check your browser and your browser’s plugins.  Scroll the entire page.
  • JAVA – Again, make sure you have the latest version, Version 8 Update 45. The JRE can be downloaded from  https://java.com/en/download/.  After downloading, check again to see that it is working properly.
  • Security – Make sure you have http://blackboard.se.edu added as a Trusted Site. To do that, open the Internet and select Tools > Internet Options > Security > Trusted Sites > Sites and add http://blackboard.se.edu.
  • Clear the Memory Cache before accessing the test.   Click here for Firefox.   For Internet Explorer, select Tools > Internet Options > Delete > Delete > OK.  For Safari, select “Empty Cache,” located under the Safari menu.
  • Enable your browser’s status bar so you can see the timer, in case the test is timed.  To enable it in Firefox, select View  >  Status Bar (make sure it is checked).  To enable it in Internet Explorer, select View > Toolbars > Status Bar (make sure it is checked).
  • Disable Firewalls before taking the test if you are taking an exam from a computer or computer network that has a firewall installed.
  • Internet Connections – Dial-up, satellite, and wireless Internet connections (such as public & home networks, cellular air cards, WiFi, etc.), and/or mobile devices (iPhone, iPod Touch, iPad, Blackberry, Android, etc., etc., etc.) are NOT recommended for accessing and taking tests in Blackboard.  A wired connection is the most reliable and should be used for taking online tests.  Note:  If you do use a “dial-up modem” to connect to the Internet, turn off “call waiting” and if you use the same line for voice calls, make sure no one picks of the phone and disconnects you from the Internet.
  • Firefox, Chrome, or Internet Explorer?  In terms of system requirements, Firefox and Chrome have been a more reliable browsers when using Blackboard, especially for taking tests.  Therefore, it is strongly recommended that you use Firefox or Chrome for test taking.  Click here for a free download or Firefox. Click here for a free download of Chrome.
    • America Online (AOL) is not officially compatible with Blackboard. If you are using AOL to access the Internet, once the connection is made, minimize the AOL window and use either Firefox or Internet Explorer.
  • Make sure your computer is free of viruses and/or spy ware by running anti-virus & anti-spyware software regularly.
  • Close all programs except Blackboard and keep them closed during the test!  Do not take a test with other applications running in the background, such as Facebook,iTunes, Google, WeatherBug, movies, music, email, instant messaging, etc.
  • Verify that you have the minimum Blackboard System Requirements.

Bb 9.1 works best with (1) Firefox and Chrome, (2) Internet Explorer.

  • If using IE, some known issues can be resolved by turning on or off the Compatibility Mode.
  • If you experience intermittent issues with various features, switching browsers could possibly resolve your issue.
  • Blackboard strives to make all its products as accessible as possible. JAWS for Windows 11 and 12 were used during accessibility testing.
  • Blackboard Learn 9.1 requires the latest version of Sun JAVA. JRE version 7 is the recommended version for features that depend on it. JRE version 6 may work, but could result in unexpected behavior. Oracle has acknowledged some security issues with JRE version 6. Click here to check your current version of JAVA and for a free download of the latest version.   This information is also posted above.
  • Blackboard Learn 9.1 will not work with:
    Internet Explorer 6 or Internet Explorer 7
    Firefox 1.x, 2.0, 3.0, or 3.5
    Safari 2.0, 3.2 (or any version on Windows)
    Mac OSX 10.4 “Tiger”
    Java 5
  • Internet Explorer 8 and Internet Explorer 9 are tested in Standards Mode. Some known issues can be resolved by using Compatibility Mode (emulates IE7 behavior).
  • Both Google Chrome and Mozilla Firefox have moved to a rapid release cycle.  At the time of testing, Chrome 16.0 and Firefox 9.0 were the latest available versions.  Since then, new stable versions may have been released and widely adopted.  Blackboard is supporting all newer stable versions of Chrome and Firefox.
Revised 7-9-15

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